FAQs of DumpMedia Any Video Converter

You can visit the Product Page to get a download link. Note that you should choose the right version for your computer

Please check if you are going to reinstall the same operating system. If the operating systems are the same, that is, from Win to Win or from Mac to Mac, then you can directly download the software onto your new computer and then log in with your license key.

If the operating systems are not the same, please note that we don’t support switching the plan between different platforms. You’ll then need to purchase a new license to work in the new system.

In most cases, the download failure is due to a network connection error. Please kindly check by following the below instructions:

• Check the network connection, if it’s not correctly connected, try to switch your network;
• Switch to another browser;
• Try to download the software again.
• Contact us (support@dumpmedia.com) to get a download link.

DumpMedia Any Video Converter is compatible with both Windows and Mac. However, we only offer individual licenses for using the app on one single device. You can only activate your license on one computer. For instance, if you have purchased a Windows activation code, then it can only be used on Windows PC and vice versa.

Yes, DumpMedia needs an internet connection to access your account and fetch the video for conversion. However, once converted, the files can be played offline without an internet connection.

A new update window will automatically pop up when you open the program. You can choose to update now, skip the version, or prompt again next time. You can also find the "Check updates" option in the menu bar of the DumpMedia program. Click to detect new versions. If the app shows that the upgrade failed, you can go directly to our official website to find the corresponding program and download the latest version directly.

If you are experiencing technical issues with DumpMedia software, contact the customer support team (support@dumpmedia.com) and describe the problem you encountered in detail. We will help troubleshoot and resolve any issues you may be having. We will reply to your message within 24 hours on weekdays and 48 hours on weekends

DumpMedia Any Video Converter is intended for personal use only, complying with copyright laws. Users are responsible for ensuring that they use the software following their local copyright regulations.

DumpMedia Any Video Converter offers both a free trial version and a paid full version. The free trial allows you to convert a limited number of videos, while the full version offers unlimited conversions and additional features

You need a valid email address and license key to register for the program. And you will receive an email from the DumpMedia official after purchasing a license successfully. Then you can follow the steps to register the app.

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After ordering the app, the license key will be sent to you by email within 30 minutes. If you fail to receive an email with the license key attached, first and foremost, please check your SPAM folder in your mailbox.

If you still fail to find the email from DumpMedia, consider if you left the wrong email address when you placed your order. In such a situation, please contact us to get help.

All subscription plans on DumpMedia support a single account only, so you can only activate and use DumpMedia's software on one computer. If you can't log into the app after updating the OS of the computer or changing the computer (but with the same OS), you can contact the support team (support@dumpmedia.com) and provide your valid order info, they will help you transfer the license to a new device.

• Make sure that you have registered for the appropriate program version, as the Windows and Mac versions do not share registration codes.
• The registration code you entered is case-sensitive. Additionally, please refrain from adding any spaces before or after the code. You may also copy and paste the email and code into the registration window.
• Each license is limited to one computer only. Any attempt to use the registration code on more than one computer will result in an invalid status.
• If you encounter any error messages, please contact our support team for further help.

DumpMedia commits to a 100% money-back guarantee for DumpMedia Any Video Converter for all plans. Before requesting a refund, make sure you meet all standards or you probably fail to get a refund. For more details, please visit our Refund Policy.

All subscription plans (except for the lifetime plan) we provide are automatically renewed by default. If you want to cancel the renewal subscription, you can cancel it at any time before the renewal date. To do that, please send the order information to our support team. We will cancel it for you.

In this case, you can contact our support team (support@dumpmedia.com). Or you can directly go ahead to purchase the correct product and then contact us to refund the wrong order for you.

DumpMedia charges VAT for most countries, like European Union countries, the United Kingdom, Australia, and Japan.

We collect the VAT rate of each individual country and then remit the collected tax to the proper tax authority. Unfortunately, we are unable to refund VAT from an order that has already been processed. You will need to obtain a VAT refund through your tax authority.

DumpMedia accepts online payments such as PayPal, Credit card, Giropay, etc. Accepted payments may differ according to different countries/regions.

If you are interested in the exact accepted payment methods, in your shopping cart, you can first select your Country/Region, and then the supported methods will be listed above.